Shipping policy
Shipping & Returns
At Not Sorry Charlie (NSC), we are committed to delivering your order as efficiently as possible while ensuring a smooth shopping experience.
Order Processing
Orders are typically processed within 2–5 business days. Processing times may vary during holidays, promotional periods, or high order volumes.
Shipping
Shipping times vary depending on your location and the products ordered. Once your order has been shipped, you will receive a confirmation email with tracking information.
International Shipping
We proudly serve customers worldwide. International delivery times may vary depending on customs procedures and local postal services. Customers are responsible for any applicable customs duties, taxes, or import fees.
Returns
We accept returns within 30 days of delivery for eligible items that are unused, unworn, unwashed, and in their original condition.
To request a return, please contact us before sending any item back.
Non-Returnable Items
• Final sale items
• Customized or personalized products
• Gift cards
• Items showing signs of wear or use
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Refunds
Approved refunds will be processed to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Contact Us
For questions regarding shipping, returns, or refunds, please contact us at:
